Hotel Housekeeping Attendant
4 weeks ago
We are seeking a highly motivated and detail-oriented Hotel Housekeeping Attendant to join our team at the Grand Canyon University Hotel. As a key member of our housekeeping team, you will be responsible for ensuring the hotel guest rooms are cleaned and processed according to hotel standards.
Key Responsibilities- Perform daily deep cleaning of guestrooms, storage areas, and laundry areas as assigned.
- Obtain vacancy, arrivals, and departures reports and special requests for rooms and adhere to them whenever possible.
- Check for items that are not operable and/or in need of repair and report them to the Operations Manager.
- Replenish all supplies and amenities in guestrooms as required.
- Transport trash and waste to the proper disposal area.
- Assist with monthly linen and supply inventory and laundry when requested.
- Follow lost and found procedures.
- Greet guests, respond effectively to guest concerns and requests, and follow up to ensure guest satisfaction.
- Work closely with the Front Desk to keep room status reports up to date through notification of all check-outs, late check-outs, early check-ins, new reservations, room moves, special requests, stay-overs, and room availability.
- A minimum of one year of experience in customer service or the hospitality industry.
- Provide a professional image at all times through appearance and dress.
- Able to work well independently with little supervision.
- Promote positive relationships in communication and cooperation with all coworkers and guests.
- Strong attention to detail to ensure room cleanliness standards are met.
- Ability to learn and follow all safety, emergency, and accident prevention procedures.
- Must be fluent in English, with the ability to read and write.
- Must be able to have a flexible schedule, which includes nights, weekends, and holidays if needed.
- Standing: 4-8 hours a day.
- Walking: 4-8 hours a day.
- Lifting: Frequently.
- Carrying: Frequently.
- Pushing: Frequently.
- Bending: Frequently.
- Squatting: Occasionally.
- Kneeling: Occasionally.
- Climbing: Rarely.
- Reaching: Occasionally.
- Grasping: Frequently.
- Fine Eye to Hand Coordination: Continuously.
- Driving: Occasionally (Golf Carts).
The work environment is located at the GCU Hotel, with work performed both inside and outside, subject to variations in temperature and weather, equipment noise, and dust.
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Housekeeping Attendant
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