Hotel Housekeeping Attendant

4 weeks ago


Phoenix, Arizona, United States Grand Canyon Education, Inc. Full time
Job Summary

We are seeking a highly motivated and detail-oriented Hotel Housekeeping Attendant to join our team at the Grand Canyon University Hotel. As a key member of our housekeeping team, you will be responsible for ensuring the hotel guest rooms are cleaned and processed according to hotel standards.

Key Responsibilities
  • Perform daily deep cleaning of guestrooms, storage areas, and laundry areas as assigned.
  • Obtain vacancy, arrivals, and departures reports and special requests for rooms and adhere to them whenever possible.
  • Check for items that are not operable and/or in need of repair and report them to the Operations Manager.
  • Replenish all supplies and amenities in guestrooms as required.
  • Transport trash and waste to the proper disposal area.
  • Assist with monthly linen and supply inventory and laundry when requested.
  • Follow lost and found procedures.
  • Greet guests, respond effectively to guest concerns and requests, and follow up to ensure guest satisfaction.
  • Work closely with the Front Desk to keep room status reports up to date through notification of all check-outs, late check-outs, early check-ins, new reservations, room moves, special requests, stay-overs, and room availability.
Requirements
  • A minimum of one year of experience in customer service or the hospitality industry.
  • Provide a professional image at all times through appearance and dress.
  • Able to work well independently with little supervision.
  • Promote positive relationships in communication and cooperation with all coworkers and guests.
  • Strong attention to detail to ensure room cleanliness standards are met.
  • Ability to learn and follow all safety, emergency, and accident prevention procedures.
  • Must be fluent in English, with the ability to read and write.
  • Must be able to have a flexible schedule, which includes nights, weekends, and holidays if needed.
Physical Requirements
  • Standing: 4-8 hours a day.
  • Walking: 4-8 hours a day.
  • Lifting: Frequently.
  • Carrying: Frequently.
  • Pushing: Frequently.
  • Bending: Frequently.
  • Squatting: Occasionally.
  • Kneeling: Occasionally.
  • Climbing: Rarely.
  • Reaching: Occasionally.
  • Grasping: Frequently.
  • Fine Eye to Hand Coordination: Continuously.
  • Driving: Occasionally (Golf Carts).
Work Environment

The work environment is located at the GCU Hotel, with work performed both inside and outside, subject to variations in temperature and weather, equipment noise, and dust.



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