Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Operations Manager to join our team at King David Tacos - NYC. As a key member of our operations team, you will be responsible for planning and executing the delivery of our products across various channels, ensuring timely and efficient delivery to our customers.
Key Responsibilities- Develop and implement strategic plans to achieve optimal outcomes across channels
- Collaborate with the Operations team to create, implement, and optimize systems and processes
- Manage and mentor a team of drivers to ensure high-quality customer service
- Work with the Operations team to continuously improve the customer experience and resolve any issues that may arise
- Create daily schedules and instructions for the team
- Oversee AM delivery operations and ensure timely execution
- Analyze logistics performance regularly and take corrective action when necessary
- Manage scheduling and payroll reporting for direct reports
- Train direct reports on standards of customer service and sales processes
- Assist in the sales process and manage payroll related to the department
- Respond to order inquiries and communicate with partners to resolve any issues or updates
- Provide on-site customer training and service
- Ensure vehicle maintenance and compliance with regulatory requirements
- 2+ years of experience in Operations or Logistics, preferably in a food operation
- Previous managerial experience
- NYC DOHMH Food Protection Certificate (NYC Food Handler's License) preferred
- Experience with Microsoft Excel, Word, and G-Suite required
- ERP and routing software experience preferred
- Valid Driver License and ability to drive in NYC
- Ability to reach, bend, squat, and frequently move up to 50 pounds
- Ability to stand on your feet for long periods of time
- Early morning and weekend availability required
This is an overtime-exempt salaried position with a salary range of $70,000-$80,000, depending on experience. Additional benefits include 10 days Paid Time Off, 5 days Safe & Sick Leave, staff meals and discounts, and healthcare reimbursement available.
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