Operations Manager

4 weeks ago


New York, New York, United States Arrow Security Full time
Job Description

As a key member of our team, the Operations Manager - Security Operations plays a critical role in managing staffing and scheduling of security officers for designated client contract/site locations. This individual will act as a trusted mentor to the security team and a quality service provider and liaison to our clients, communicating all daily operations activities with an effective and responsive approach.

The ideal candidate will have 2 years of experience in managing security operations or accounts and possess the ability to work within a structured environment and follow standards of processes. They will work well within a team, be flexible in availability to tend to accounts as needed, and have the ability to work in time-critical situations with firm deadlines.

The Operations Manager - Security Operations will be responsible for managing 5,000-6,500 hours of contract hours, handling scheduling of assigned security staff as congruent with client needs, training, mentoring, and supporting uniformed security officers, and providing exceptional customer service.

Key responsibilities include:

  • Managing contract hours and scheduling security staff
  • Training and mentoring security officers
  • Providing exceptional customer service
  • Managing people and costs while ensuring contract compliance
  • Drafting and updating security post orders
  • Driving operational accountability

The Operations Manager - Security Operations will work closely with the Operations and HR teams to foster best practices in company policies and procedures in adherence to Federal/State regulations and is committed to the respect and

At Arrow Security, we offer a collaborative culture with great communication and respect in a safe workplace. We strive to offer the best compensation, benefits, flexibility, and unique perks possible while promoting a positive work-life balance. We understand how important this is to our people, and our people are important to us.

Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR resolutions@arrowsecurity.net. Please include your full name, contact information, and details about your request in the email.


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