Operations Manager

1 month ago

New York, New York, United States Empass Healthcare Full time
Job Title: Manager of Operations

Empass Health is seeking a highly skilled and experienced Manager of Operations to lead our operations center activities. As a key member of our team, you will be responsible for coordinating and leading all operations center activities, including supplies procurement, organization, inventory and property asset management, receiving, warehousing, shipping, delivery, quality, phone system, facilities, patient device pick-up, cleaning, testing, maintenance, and vehicle fleet maintenance and management.

Key Responsibilities:
  • Direct and lead all operations center activities and teams within a large distribution center.
  • Provide proactive feedback to front-line operations management, initiating management coaching, teammate performance feedback, management performance feedback, and corrective actions where needed.
  • Responsible and accountable for achieving agreed-upon financial goals for the department operating expenses (Warehouse Expense, Delivery Expense, Occupancy Expense, and Inventory Shrink).
  • Makes capital recommendations and reviews and approves appropriate expenses for the department.
  • Responsible and accountable for achieving operational performance Key Performance Indicators in the areas of Safety, Quality, Productivity, and Turnover.
  • Oversees all customer service for the department, resolving issues relating to service quality, pick-pack and ship requirements, and deliveries. Coordinates with local Account Management team and Corporate Operations as needed.
  • Implements the conversion of new customers at the distribution center to ensure successful implementation of new business.
  • Enforces and develops policies for operations to extend adherence to company-developed SOPs/WIs for warehouse management and transportation.
  • Monitors and reports performance, implementing root cause analysis to consistently work towards improving teammate relations, customer quality, and operational efficiency.
  • Oversees succession planning, identifying, attracting, developing, coaching, and retaining talent.
  • Ensures adherence to all regulatory requirements regarding scheduled drugs, hazardous material, dating merchandise, storage requirements, and reporting agencies (DOL, DEA, FDA, OSHA, etc.). Acts as the Designated Representative for the department where required by licensing and compliance laws and regulations.
  • Perform related duties as assigned by supervisor.
  • Maintain compliance with all company policies and procedures.
Requirements:
  • Strong financial acumen, including prior profit and loss responsibilities.
  • Excellent planning and organizational skills with demonstrated ability to direct large complex initiatives across a broad network and ensure completion.
  • Proven ability to analyze and conclude; ability to apply Continuous Improvement methodologies and to standardize processes across multiple sites and functions.
Preferred Qualifications:
  • 5 or more years of professional supply chain or warehouse operations and/or distribution experience, preferably within the healthcare/medical/medical device industry.
  • 5 or more years of diversified leadership, planning, communication, organization, and people motivation & mentoring experience.
Physical Requirements:
  • Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

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