IT Operations Manager
2 weeks ago
At Aircall, we're seeking a skilled IT Operations Manager to join our team. This role is responsible for handling support tickets, optimizing our support ticket process, onboarding and offboarding employees from various tools, procuring and distributing hardware, and collaborating with external vendors.
The ideal candidate will have a proactive attitude and a passion for delivering quality and process improvements. Key responsibilities include:
- Overseeing and optimizing the support ticket process to ensure timely and efficient resolution of IT issues.
- Answering and resolving tickets, providing high-quality support to internal stakeholders.
- Analyzing ticket trends and implementing strategies to reduce recurring issues and improve overall IT support.
The IT Operations Manager will also be responsible for managing the IT aspects of onboarding and offboarding employees, including setting up and deactivating accounts in Google Workspace, Okta, and other relevant tools. Additionally, they will maintain an inventory of IT assets and ensure proper tracking and documentation.
Collaboration with external vendors to procure goods and services that meet the company's IT needs is also a key aspect of this role. The IT Operations Manager will work closely with the IT team to identify opportunities for process improvements within IT operations and implement effective solutions.
Requirements for this role include:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in IT operations or a similar role.
- Proven experience in optimizing support ticket processes and managing IT support teams.
- Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
- Proactive attitude with a passion for delivering high-quality results and driving continuous improvement.
Aircall offers a competitive salary and benefits package, including medical, dental, and vision insurance, wellness, commuter, and childcare reimbursements, and a generous parental leave policy. We're committed to diversity, equity, and inclusion and strive to create a workplace where everyone feels valued and respected.
-
Operations Supervisor
4 weeks ago
New York, New York, United States Veo - Operations Careers Full timeOperations Supervisor - Overnight ShiftVeo is seeking an experienced Operations Supervisor to join our team in an overnight shift role. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our fleet management system, including direct labor and warehouse organization, hand-counting assets, and performing...
-
Warehouse Operations Specialist
4 weeks ago
New York, New York, United States Lincoln IT Full timeJob SummaryWe are seeking a highly motivated and detail-oriented individual to join our warehouse team as a Warehouse Operations Specialist. As a key member of our logistics team, you will be responsible for ensuring the efficient and accurate processing of inventory, shipments, and orders.Key ResponsibilitiesStock and organize inventory in a fast-paced...
-
E-commerce Platform Manager
3 weeks ago
New York, New York, United States Triveni IT Full timeRole Overview:We are seeking a highly skilled E-commerce Website Manager to lead the optimization and management of our online store's performance. The ideal candidate will have a strong background in managing and enhancing e-commerce platforms, specifically Shopify, to drive sales and improve user experience.Key Responsibilities:Oversee the day-to-day...
-
Senior BESS Project Manager
3 weeks ago
New York, New York, United States Radial Power Operations LLC Full timeJob OverviewRadial Power Operations LLC is seeking a highly skilled Senior BESS Developer to lead the development and construction of distributed Battery Energy Storage Systems (BESS) projects in New York City. The ideal candidate will possess deep expertise in the technical, regulatory, and economic aspects of BESS, with a focus on grid interconnection,...
-
Financial Planning and Analysis Manager
3 weeks ago
New York, New York, United States Revel IT Full timeJob Title: Financial Planning and Analysis ManagerAbout the Role:We are seeking a highly skilled Financial Planning and Analysis Manager to join our team at Revel IT. As a key member of our finance team, you will be responsible for leading and coordinating monthly reporting of revenue and expenses throughout the year, submitting forecast updates, building...
-
Warehouse Operations Specialist
4 weeks ago
New York, New York, United States Lincoln IT Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Warehouse Employee to join our team at Lincoln Computer Services. As a key member of our logistics team, you will be responsible for ensuring the efficient receipt, storage, and shipment of goods.Key ResponsibilitiesStock and organize inventory in a fast-paced warehouse environmentLoad and...
-
Operations Manager
3 weeks ago
New York, New York, United States CRSG Construction & Realty Services Group Full timeJob Title: Operations AdministratorJob SummaryCRSG Construction & Realty Services Group is seeking an experienced Operations Administrator to oversee and optimize various operational activities within the organization. The ideal candidate will have a strong background in operations management, excellent analytical and problem-solving skills, and the ability...
-
Operations Manager
3 weeks ago
New York, New York, United States The New York Times Company Full timeOperations ManagerThe New York Times Company is seeking an experienced Operations Manager to join our Newsroom Operations team. As an Operations Manager, you will be responsible for overseeing the daily operations of assigned departments, including managing logistics, budgets, and personnel.Key Responsibilities:Manage daily operations of assigned...
-
Operations Manager
2 weeks ago
New York, New York, United States Aramark Full timeJob OverviewAramark is seeking a skilled General Manager to lead our team in delivering exceptional service to our clients. As a key member of our operations team, you will be responsible for planning, managing, and guiding multiple contracted services to meet operating and financial goals, client objectives, and customer needs.Key ResponsibilitiesLead a...
-
Operations Manager
3 weeks ago
New York, New York, United States Aramark Full timeJob Title: General ManagerAt Aramark, we are seeking a highly skilled and experienced General Manager to lead our team in delivering exceptional service to our clients. As a General Manager, you will be responsible for planning, managing, and guiding multiple contracted services to meet operating and financial goals, client objectives, and customer needs.Key...
-
Operations Manager
3 weeks ago
New York, New York, United States Blueground Full timeOperations ManagerAt Blueground, we're shaping the future of living, and we're looking for a talented Operations Manager to join our New York City team. As an Operations Manager, you'll play a critical role in implementing, adapting, and continuously improving our business systems and processes in your city. Your primary focus will be on getting our new...
-
Operations Manager
4 weeks ago
New York, New York, United States Blueground Full timeOperations ManagerAt Blueground, we're shaping the future of living, and we're looking for a talented Operations Manager to join our New York City team.The Operations Manager position is a critical role that will drive the implementation, adaptation, and continuous improvement of our business systems and processes in your city.You will be responsible for...
-
Operations Manager
2 weeks ago
New York, New York, United States Aramark Full timeAt Aramark, we are seeking a highly skilled Operations Manager to lead our contracted services team. As a key member of our operations team, you will be responsible for managing client relationships, developing operational plans, and driving employee and customer satisfaction.Key Responsibilities:Manage client relationships and develop operational plans to...
-
Operations Manager
3 weeks ago
New York, New York, United States Empass Healthcare Full timeJob Title: Manager of OperationsEmpass Health is seeking a highly skilled and experienced Manager of Operations to lead our operations center activities. As a key member of our team, you will be responsible for coordinating and leading all operations center activities, including supplies procurement, organization, inventory and property asset management,...
-
Operations Manager
1 month ago
New York, New York, United States WHIZZ Full timeJob OverviewWe are seeking a highly organized and detail-oriented Operations Manager to join our team at WHIZZ. The ideal candidate will have strong task management skills and be able to handle various operational needs across stores and offices.Key ResponsibilitiesTask Management & Coordination: Prioritize and handle tasks with a sense of urgency, ensuring...
-
Operations Manager
4 weeks ago
New York, New York, United States Starbucks Full timeJob SummaryWe are seeking a highly skilled and motivated Operations Lead to join our team at the Roastery & Reserve Store. As an Operations Lead, you will play a critical role in ensuring the smooth operation of the store, providing exceptional customer service, and contributing to the success of our team.Key ResponsibilitiesAssist store managers, associate...
-
Operational Manager
2 weeks ago
New York, New York, United States Metropolis Inc Full timeAbout the RoleThe Senior Manager is a key position that oversees the daily operations at assigned locations for Metropolis Inc. This role is responsible for ensuring that all aspects of the operation, including team member performance, customer service, financials, maintenance, and safety, meet the company's high standards.Key ResponsibilitiesEnsure every...
-
Operations Manager
2 weeks ago
New York, New York, United States Convene Full timeOperations Manager RoleConvene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces. We are seeking an experienced Operations Manager to join our team.The Operations Manager will oversee all aspects of the Location/Property Management at either a single unit or multi-unit complexed locations...
-
Operations Manager
4 weeks ago
New York, New York, United States Neighborhood Charter Schools Full timeJob Title: Operations ManagerNeighborhood Charter Schools is seeking an experienced Operations Manager to join our team. As a key member of our operations team, you will be responsible for maintaining and overseeing all student data systems at our school site.Job SummaryThe Operations Manager will report to the Director of Operations and will be responsible...
-
Operations Manager
3 weeks ago
New York, New York, United States UJUU Full timeJob DescriptionAt UJUU, we're seeking an experienced Operations Manager to join our team. As a key member of our e-commerce operations team, you will be responsible for managing day-to-day operations, vendor partnerships, and inventory management to ensure a seamless luxury shopping experience for our customers.Key Responsibilities:Oversee website...