Operations Manager

1 day ago


New York, New York, United States Starbucks Full time
Job Summary

We are seeking a highly skilled and motivated Operations Lead to join our team at the Roastery & Reserve Store. As an Operations Lead, you will play a critical role in ensuring the smooth operation of the store, providing exceptional customer service, and contributing to the success of our team.

Key Responsibilities
  • Assist store managers, associate managers, and specialists in executing store operations and functions during scheduled shifts.
  • Model and act in accordance with Starbucks guiding principles, demonstrating a commitment to operational excellence and customer satisfaction.
  • Anticipate customer and store needs, communicating information to managers to ensure a seamless customer experience.
  • Assist with new partner training, contributing to the development of a positive and productive team environment.
  • Deliver legendary service to all customers, ensuring a high level of customer satisfaction and loyalty.
  • Execute operational assignments during scheduled shifts, leveraging functional systems to support the delivery of the Roastery & Reserve Experience.
  • Follow Roastery & Reserve operational policies and procedures, including those for cash handling, safety, and security.
  • Manage service of alcohol according to all state and federal laws and regulations, as well as company and brand policies and standards.
Requirements
  • Customer service experience in retail and/or restaurant environment.
  • Available to work flexible hours, including early mornings, evenings, weekends, nights, and/or holidays.
  • Ability to carry 35lb on a consistent basis.
  • Identify, train, and model adherence to health and safety standards at all times.
Equal Employment Opportunity

Starbucks Corporation is an equal employment opportunity employer. We welcome applications from qualified candidates with diverse backgrounds and experiences. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences.



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