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Risk Management Specialist

2 months ago

Philadelphia, Pennsylvania, United States Police and Fire Federal Credit Union Full time

**Debit Card Dispute Resolution**

We are seeking a highly skilled Risk Management Analyst to join our team at Police and Fire Federal Credit Union. As a key member of our operations team, you will be responsible for:

  • Managing debit card disputes and denials, including working with World Pay Case Sheets and unblocking cards.
  • Performing debit card maintenance tasks, such as token enrollment and travel exclusions.
  • Reviewing check deposits for possible hold extensions.
  • Identifying and mitigating other types of fraud, including ACH, tax refund, and transfer-related issues.

**Key Responsibilities:**

  • Collaborate with internal stakeholders to resolve debit card disputes and denials.
  • Develop and implement processes to improve debit card maintenance and reduce fraud.
  • Analyze check deposit data to identify trends and opportunities for improvement.
  • Stay up-to-date with industry developments and best practices in risk management and debit card operations.

**Requirements:**

  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of debit card operations and risk management principles.