IT Network Support Specialist
1 week ago
Mesabi Metallics Co. LLC is a pioneering organization advancing sustainable mining practices and driving innovation in the iron ore industry. Our commitment extends to providing a safe work environment, supporting environmental stewardship, and generating value for all stakeholders.
We are at a pivotal moment in Minnesota's mining history, with our cutting-edge iron ore mining and pelletization project currently under construction. Once completed, it will mark the first new mine and pellet plant in Minnesota in nearly 50 years.
Our CultureOur culture is shaped by our core values, which are sustainability, integrity, inclusivity, innovation, teamwork, determination, and performance. Our employees are empowered to make a difference every day.
Job SummaryWe are seeking a highly skilled Network Support Specialist to ensure the smooth operation of our organization's network infrastructure.
Key Responsibilities- Network Performance Monitoring: Use tools and software to track network performance and detect issues such as bottlenecks or outages.
- Regular Maintenance: Perform routine checks and updates to ensure network hardware and software are functioning optimally.
- Problem Diagnosis: Identify and troubleshoot network issues, including connectivity problems, performance degradation, and hardware malfunctions.
- Issue Resolution: Implement solutions to resolve network problems, including reconfiguring devices or applying patches and updates.
- Network Device Configuration: Configure routers, switches, firewalls, and other networking hardware according to organizational requirements.
- Network Changes: Implement changes to the network configuration as needed, such as expanding capacity or integrating new technologies.
- Security Measures: Apply and manage network security protocols, including firewalls, VPNs, and intrusion detection systems.
- Security Monitoring: Keep an eye on security alerts and logs to detect and respond to potential threats.
- Documentation: Maintain accurate records of network configurations, changes, and incidents.
- Reporting: Prepare and present reports on network performance, incidents, and resolutions for management and other stakeholders.
- User Support: Provide technical support to end-users experiencing network-related issues.
- User Training: Offer guidance and training to users on network policies and best practices.
- Upgrade Planning: Assist in planning and executing network upgrades and expansions.
- New Implementation: Support the deployment of new network solutions, including hardware and software installations.
- Collaboration: Collaborate with other IT professionals, including system administrators, security experts, and help desk staff, to address and resolve network issues.
- Vendor Coordination: Liaise with network equipment vendors and service providers for support and procurement.
- Policies and Standards: Ensure network operations adhere to organizational policies, industry standards, and regulatory requirements.
- Best Practices: Implement best practices for network management and security to maintain a reliable and secure network environment.
- Networking Knowledge: Understanding of TCP/IP, DNS, DHCP, and other networking protocols.
- LAN and WAN Experience: Knowledge of LAN, WAN, SD-WAN, and VPN technologies.
- Hardware and Software Proficiency: Proficiency with routers, switches, firewalls, and access points.
- Network Cabling and Troubleshooting: Experience with network cabling and physical hardware troubleshooting.
- Operating System Familiarity: Familiarity with various operating systems, including Windows Server Family OS.
- Network Configuration and Management: Experience with network configuration and management in these environments.
- Diagnostic Tools: Ability to use diagnostic tools such as ping, traceroute, and network analyzers.
- Network Security: Knowledge of network security principles, including firewalls, VPNs, and encryption.
- Scripting Skills: Basic scripting skills in languages like Python, Bash, or PowerShell for automating tasks and processes.
- Communication Skills: Ability to explain technical issues and solutions to non-technical users.
- Documentation and Reporting: Clear documentation and reporting skills.
- Customer Focus: Strong focus on providing excellent support and maintaining customer satisfaction.
- Collaboration and Teamwork: Patience and empathy when dealing with users experiencing technical difficulties.
- Bachelor's Degree: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Certifications: Relevant certifications such as CompTIA A+, Network+, or CCNA are preferred.
- Work Environment: Ability to work in both mining and plant environments, including exposure to dust, noise, and varying weather conditions.
- Physical Tasks: Capability to perform physical tasks, such as lifting, inspecting equipment, and navigating uneven terrain.
Mesabi Metallics Co. LLC is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment where all employees feel valued, respected, and empowered to contribute to our success.
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