Member Services Representative

4 days ago


Irondale, Missouri, United States Planet Fitness Full time
Job Title: Member Services Representative

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a Member Services Representative, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.

Responsibilities:
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point-to-sale system.
  • Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
Requirements:
  • Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers.
  • Prior customer service experience preferred.
  • Must be 18 years of age or older.
  • High school diploma/GED equivalent required.
  • Upbeat, positive, and professional attitude.
  • Punctuality and reliability are a must.
  • Ability to obtain and maintain CPR/AED certification within the required timeframe.
Why Work at Planet Fitness?
  • Contribute to changing people's lives every day by helping us create a healthier Planet.
  • Work alongside an amazing group of talented, dynamic professionals.

We offer a range of benefits, including medical, dental, vision insurance, PTO, free Black Card membership, 401(k) and Roth retirement savings plans, healthcare and dependent care flexible spending accounts, STD, LTD, term life insurance, and more.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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