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IT Support Specialist
2 months ago
Job Summary:
We are seeking an experienced IT Support Tech to join our team at Dexian. As a key member of our support team, you will be responsible for providing technical assistance to our clients and ensuring the smooth operation of our IT systems.
Key Responsibilities:
- Provide technical support to clients via phone, email, and in-person
- Troubleshoot and resolve technical issues with hardware, software, and network systems
- Configure and image new equipment to support employee onboarding
- Provide desk-side assistance in resolving technology support issues
- Escalate complex issues to senior technicians as needed
- Collaborate with Account Management to advise on preventative maintenance and configuration adjustments
- Support customer satisfaction by communicating findings and recommendations to Account Management
Requirements:
- 2+ years of experience in IT support or a related field
- Strong technical skills and knowledge of hardware, software, and network systems
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
About Dexian:
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. We are committed to providing exceptional service and support to our clients and employees.
Equal Opportunity Employer:
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.