Mitigation Specialist

19 hours ago


Rockville, Maryland, United States JENKINS SERVICES GROUP Full time
Job Summary

We are seeking a highly skilled Mitigation Technician to join our team at Jenkins Services Group. As a key member of our disaster recovery team, you will be responsible for providing excellent service to those affected by water and storm damage. Your primary focus will be on physically performing water and storm damage cleanup for properties, while also providing exceptional customer service skills.

Key Responsibilities
  • Water and Storm Damage Cleanup: Perform physical cleanup of water and storm damage on properties, including identifying wet items, removing drywall, pulling up flooring, clearing debris, pumping water out with extraction equipment, and drying out water-damaged materials.
  • Customer Service: Provide exceptional customer service to property owners, ensuring their needs are met and they are kept informed of job progress.
  • Communication: Effectively communicate job updates and progress with clients, insurance representatives, and project managers.
  • Response: Respond to emergency situations 24/7 as needed.
Requirements
  • Experience: Completion of the IICRC WRT course or equivalent industry-recognized training, or one to two years of related experience and/or training.
  • Skills: Ability to read and interpret documents, write routine reports, and speak effectively to customers and employees. Proficiency in industry-related software, Microsoft Office Suite, and ability to communicate via cell phone and apps.
Working Conditions

This role requires regular exposure to outside weather conditions, moving mechanical parts, and high places. The noise level is moderate, and appropriate safety equipment is provided.



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