Director of Global HR Operations

1 week ago

Des Moines, Iowa, United States Kraken Crypto Exchange Full time
About Kraken Crypto Exchange

Kraken Crypto Exchange is a mission-focused company rooted in crypto values, dedicated to accelerating the global adoption of crypto and blockchain technology. Our team is a world-class group of crypto enthusiasts, united by our desire to discover and unlock the potential of crypto and blockchain technology.

Job Description

We are seeking a highly skilled Director, People Operations to lead and drive the development of a world-class, collaborative, analytical, and people-centric HR operations team. The ideal candidate will have a strong background in human resources, with experience in overseeing people operations, preferably at a technology company, startup, or high-growth company with globally distributed, work-from-home teams, as well as international offices of various sizes.

Key Responsibilities
  • Lead a team of exceptional HR operations talent to provide exceptional service, experiences, and solutions to our Krakenites through our Service Desk, General HR team, and Onboarding team.
  • Serve as a strategic advisor to senior leadership on global HR operations and provide regular updates on key initiatives and KPI metrics.
  • Analyze, propose, drive, and iterate on our global workforce strategy in line with Company priorities.
  • Own, enhance, and manage a best-in-class team to deliver exceptional customer service, experiences, and support to all Krakenites via our HR Service Desk, HR Generalist teams, and onboarding team.
  • Establish and maintain processes and practices that adhere to globally compliant standards in how we operate.
  • Develop procedures to mitigate risks and ensure data integrity and security.
  • Drive HR Ops Projects and Initiatives to ensure streamlined operations that also yield insightful people data.
  • Partner with Security, Finance, Compliance, and Legal to create compliant HR processes and adherence to policies and practices globally.
  • Reflect on our culture, values, and operating principles in all that we deliver to the organization.
Requirements
  • 10+ years of human resources experience with at least 5 years overseeing people operations, ideally at a technology company, startup, or high-growth company with globally distributed, work-from-home teams, as well as international offices of various sizes.
  • Experience scaling a global HR Operations department preferred.
  • Strong knowledge of state, federal, and international employment laws, regulations, and compliance requirements.
  • Worked with alternate workforces on a regular basis, including consultants, agency staff, PEOs/EORs, and other structures.
  • Exceptional ability to manage multiple critical priorities and projects while maintaining attention to detail and a positive attitude.
  • Highly adaptable and comfortable in a fast-paced, ever-changing, and ambiguous environment.
  • Flexible, open-minded, and innovative in developing and maintaining HR protocols.
  • Deep commitment to enhancing the 'people experience' in all aspects of HR.
  • Highly tech-savvy with a strong appreciation for privacy, security, and crypto values.
  • Strong leadership skills with a proven track record of effective team management.

We are an equal opportunity employer and do not tolerate discrimination or harassment of any kind. We celebrate all Krakenites for their diverse talents, backgrounds, contributions, and unique perspectives. We hire strictly based on merit, seeking out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job.

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