Customer Service Representative

5 days ago

Philadelphia, Pennsylvania, United States Globo Language Solutions Full time
About the Role

Globo Language Solutions is seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through clear, efficient, and valuable support to callers.

Key Responsibilities
  • Facilitate intake calls, providing customer service and support to callers
  • Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews
  • Provide exceptional client service experiences
  • Log and track both calls and requests while servicing clients by typing notes into our proprietary system
  • Address opportunities to maintain and improve business relationships with clients
  • Other duties as assigned
Requirements
  • High School Diploma or equivalent
  • Strong customer service skills and a positive attitude
  • Experience with call center software and scheduling tools
  • Comfortable in a dynamic, fast-paced, and multi-line call center environment
  • Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel
  • Experience with Google Docs and Apple/Mac Operating System preferred
Preferred Requirements
  • Ability to work independently in a decentralized environment, without the reliance on direct authority
  • Highest level of personal and professional integrity and ethics
  • Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel
  • Broad understanding of current and emerging technology practices
  • High level of initiative, accountability, and follow-through
  • Value strong teamwork and collaboration skills
  • Demonstrated problem-solving and decision-making skills
  • Ability to manage multiple initiatives and projects and prioritize needs
  • Ability to work in a private, dedicated workspace in order to comply with HIPAA regulations
  • Strong sense of service and passion for the company and business
  • Authorized to legally work for any employer in the United States
  • Willingness to submit to any requested background checks
  • Fluent in English
  • Must have reliable high-speed internet with sufficient bandwidth

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