Account Executive for Tax Software Solutions

2 weeks ago


Knoxville, Tennessee, United States Mitchell Tax Software Full time
Job Overview

Mitchell Tax Software is seeking a dedicated Sales Representative & Account Specialist to join our dynamic team.

Compensation: $25 per hour, with opportunities for overtime.

About Us:

Located in Knoxville, TN, Mitchell Tax Software is a small enterprise providing innovative tax preparation software to professionals nationwide. Our commitment to exceptional customer support sets us apart in the industry.

Role Summary:

The Sales & Support Account Specialist will engage with tax preparers across the United States, articulating the advantages of our software, conducting training sessions, and offering customer support. A passion for learning and assisting others is essential; prior tax experience is not necessary.

Key Responsibilities:

  • Conducting sales conversations with potential clients, showcasing the benefits of our software.
  • Managing inbound and outbound communications with prospects.
  • Delivering remote training sessions to clients nationwide.
  • Utilizing the tax software daily for demonstrations, training, and troubleshooting.
  • Implementing digital marketing strategies to connect with tax professionals.
  • Performing data entry and lookup tasks using Microsoft Excel.
  • Providing exceptional customer service and support to clients.
  • Collaborating with team members to enhance overall performance.

Qualifications:

  • Strong computer skills: Proficient in navigating Windows-based systems and familiar with computer terminology.
  • Excellent communication skills: Enjoy engaging with clients over the phone and in writing.
  • Sales aptitude: Willingness to learn and develop sales techniques.
  • Writing proficiency: Ability to draft clear and concise emails.
  • Familiarity with Microsoft Office: Proficient in Word and some experience with other applications.
  • Typing skills: Quick and accurate word processing abilities.
  • Desire to assist clients and co-workers, striving for excellence in service.
  • Ability to learn new software and deliver effective training sessions.

Preferred Skills:

  • Previous sales experience is advantageous but not mandatory.
  • Experience with Microsoft Excel is a plus.
  • Background in customer service is beneficial.

Note: No prior tax knowledge is required. The focus of this role is to support clients in using our software effectively. If you are comfortable with technology, enjoy helping others, and are eager to learn, this position may be a great fit for you.


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