Customer Support Team Leader

2 weeks ago


Jay, Maine, United States Hannaford Supermarkets Full time

Position Overview:

As a key member of our management team, the Customer Service Leader will oversee the daily operations of the front-end and service desk areas. This role is vital in ensuring that our customers receive exceptional service while maintaining the efficiency of our store operations.


Location:

USA


Responsibilities:
  • Adhere to all company policies and procedures.
  • Ensure a professional appearance in accordance with company standards.
  • Delegate tasks to front-end and service desk associates during slower periods as per established guidelines.
  • Assist with special projects and additional tasks as directed by management.
  • Uphold safety standards and report any maintenance needs promptly.
  • Monitor customer behavior to maintain security and report any unusual activities.
  • Safeguard cash drawers when unattended and protect company assets.
  • Maintain cleanliness and sanitation standards in line with health regulations.
  • Regularly perform cashier and bagging duties.
  • Occasionally handle service desk and bookkeeping functions if trained.
  • Carry out other assigned duties as necessary.

Qualifications:
  • Strong communication and customer service abilities.
  • Must be at least 18 years old to fulfill job responsibilities.
  • Willingness to learn and adapt to various tasks and technical aspects of the role.
  • Ability to perform cashier and service desk functions effectively.

Training Requirements:
  • Completion of Cashier/Service Associate and Service Desk/Kiosk training for service desk roles.
  • Completion of Cashier training for non-service desk roles.

Physical Demands:
  • Ability to perform repetitive motions while standing or walking for extended periods.
  • Capability to lift and carry products weighing up to 50 pounds.
  • Occasional pushing or pulling of weights up to 75 pounds.
  • Willingness to work in various weather conditions as needed.
  • Ability to gather and transport shopping carts as required.
  • Comfortable handling various cleaning and packaging materials.
  • Visual acuity to verify identification and other documents.

Preferred Skills:
  • Ability to foster customer goodwill through high-quality service and prompt issue resolution.
  • Experience in managing effective work schedules for associates.
  • Competence in handling cash transactions and change orders.
  • Knowledge of store policies regarding the acceptance of checks and age-restricted sales.
  • Ability to process refunds efficiently while adhering to company policies.
  • Experience in supervising front-end and service desk associates.
  • Commitment to treating all associates with respect and providing constructive feedback.
  • Ability to meet the physical demands of the role with or without accommodations.


Hannaford Supermarkets is an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences.


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