Call Center Bilingual Specialist

4 days ago


Silver Spring, Maryland, United States Clark Creative Solutions Full time

Are you looking for a challenging and rewarding career opportunity? Clark Creative Solutions is seeking a skilled Call Center Bilingual Specialist to join our team.

This role is ideal for individuals who are fluent in both English and Spanish and have excellent communication skills. As a Call Center Bilingual Specialist, you will be responsible for providing customer service and support to our clients in a fast-paced environment.

Responsibilities:

  • Respond to customer inquiries and provide solutions
  • Conduct data entry and maintain accurate customer records
  • Communicate effectively with customers to ensure clear understanding of their needs
  • Analyze customer issues and escalate complex problems to the appropriate department for resolution
  • Follow company policies and procedures to ensure consistent service delivery
  • Provide product information to customers and promote additional services as needed

Requirements:

  • Previous experience in a call center or customer service role is preferred
  • Strong phone etiquette skills with the ability to handle high call volumes
  • Bilingual proficiency in English and Spanish is required
  • Excellent communication skills, both verbal and written, in both languages
  • Ability to multitask and prioritize tasks effectively
  • Proficient in data entry and computer skills

Benefits:

  • Competitive salary: $20.04 - $21.13 per hour
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Location:

  • Able to work in Silver Spring, MD 20903


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