Bilingual Communication Support Associate

3 days ago


Silver Spring, Maryland, United States Clark Creative Solutions Full time

Career Opportunity: Bilingual Communication Support Associate

At Clark Creative Solutions, we believe that effective communication is key to delivering exceptional customer service. That's why we're seeking a skilled Bilingual Communication Support Associate to join our team.

As a Bilingual Communication Support Associate, you will be responsible for providing customer service and support to our clients in both English and Spanish. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

About the Role:

  • Provide customer service and support to clients in English and Spanish
  • Handle customer inquiries, complaints, and provide solutions
  • Conduct data entry and maintain accurate customer records
  • Communicate effectively with customers to ensure clear understanding of their needs
  • Analyze customer issues and escalate complex problems to the appropriate department for resolution

Requirements:

  • Previous experience in a call center or customer service role is preferred
  • Strong phone etiquette skills with the ability to handle high call volumes
  • Bilingual proficiency in English and Spanish is required
  • Excellent communication skills, both verbal and written, in both languages
  • Ability to multitask and prioritize tasks effectively

What We Offer:

  • Competitive salary: $20.04 - $21.13 per hour
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Location:

  • Able to work in Silver Spring, MD 20903


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