Bilingual Call Center Representative

7 days ago


Silver Spring, Maryland, United States Clark Creative Solutions Full time
Responsibilities
  • Answer incoming calls from customers and provide assistance in a professional and courteous manner, handling high call volumes with ease.
  • Conduct data entry and maintain accurate customer records, ensuring confidentiality and adherence to company policies.
  • Communicate effectively with customers, analyzing their needs and escalating complex problems to the appropriate department for resolution.
Requirements
  • Previous experience in a call center or customer service role is preferred, with strong phone etiquette skills and bilingual proficiency in English and Spanish.
  • Excellent communication skills, both verbal and written, in both languages, with the ability to multitask and prioritize tasks effectively.
  • Proficient in data entry and computer skills, with knowledge of software applications relevant to the role.
Compensation

We offer competitive pay, $20.04 - $21.13 per hour, comprehensive training, and opportunities for career advancement. Our benefits package includes 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance.



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