Operations Administrator
4 weeks ago
Job Summary
We are seeking an Operations Admin to provide administrative support within a District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties.
Key Responsibilities
- Provide seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.
- Receive and document communication from offices regarding supplies, facilities, or support, and research and resolve issues or escalate to DOC, CSM, or DGM as needed.
- Review and verify invoices and prepare payment in Coupa for the DOC's approval.
- Provide technical support to internal and external customers via phone, email, and chat, utilizing software solutions and personal knowledge to identify possible resolutions.
- May remote into office computers to resolve technical issues.
- Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
- Use software solutions and computer systems to accurately document and track customer contacts.
Requirements
- High school diploma or equivalent.
- 1-3 years of administrative experience, including customer service experience.
- Demonstrated decision-making, analytical, and problem-solving skills.
- Ability to communicate clearly and calmly on the telephone, email, and chat, and use effective customer service techniques.
- Some experience or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools.
About H&R Block
H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second, committed to diversity and inclusion and proud to be an equal opportunity employer.
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