Sales and Event Support Specialist

2 days ago

Charlottesville, Virginia, United States LTD Hospitality Group Full time
LTD Hospitality Group Overview
With over 30 years of experience in superior hotel development and management, LTD Hospitality Group is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt, and InterContinental Hotel Group flags. Our core values focus on people, relationships, and opportunities, creating a distinctive experience that keeps our customers coming back.

Career Advancement Opportunities
We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. Our diverse team of associates is responsible for creating a unique experience that meets the needs of our guests.

Job Summary
The Sales Coordinator will be responsible for providing administrative support functions to the sales team and serving as a liaison to clients to ensure guest satisfaction. The ideal candidate will have excellent communication skills, both written and verbal, and be able to multitask effectively while maintaining a professional demeanor under pressure.

Key Responsibilities
• Daily logging and distribution of all incoming sales and catering leads, gathering all relevant details to assist the Director of Sales to respond in a prompt manner.
• Professionally answer phone calls to the sales office and accurately take messages, as applicable
• Conceptualize, draft, and send well-constructed and professional correspondence including proposals, contracts, etc. for assigned sales managers
• Ensure that all correspondence is 100% accurate and specific to each client
• Create and distribute reports necessary for the department in a timely manner including End of Month Sales Reports, Group Pace Reports, Group Resume, and BEO Packets, etc.
• Processing deposits, invoicing, and posting payment for Catering and Group Contracts
• Assist with filing and closing out events/groups (posting points, adding notes, etc.)
• Maintain account files and ensure all information is included in the file (i.e., contracts, turnover checklists, post-convention reports, etc.)
• Enter group information (sites, resumes, banquet event orders, etc.) into CRM
• Accurately block function space in CRM for future group bookings
• Assist with hosting property tours, familiarizing customers and potential customers with property features, products, and services.
• Input amenities into appropriate systems for VIP clients and process paperwork
• Provide support to reservations teams with entering individual and group block reservations into property management systems
• Assist with additional office coverage when necessary
• Maintain positive inner-hotel relationships with all hotel departments to expedite efficient communication
• Maintain an organized professional-looking office environment

Requirements
• Prefer at least one year of hospitality experience
• Excellent communication skills with guests and coworkers in a friendly and positive manner
• Professional, responsive, and a positive work attitude
• Ability to work with different levels of management and associates as a team player
• Ability to work independently without direct supervision
• Show initiative, strive for excellence, accept responsibility, and be goal-oriented
• Must have excellent computer skills with knowledge to create and maintain spreadsheets, reports, and work with multiple brand systems
• Excellent writing skills, including proper spelling, grammar, and punctuation, attention to detail
• Excellent verbal communication skills for both telephone and in-person interaction with clients
• Able to multitask and prioritize departmental functions to meet deadlines, resourceful, flexible, and well-organized
• Able to maintain filing systems and complex databases
• Maintains confidentiality and security of all hotel information and internal documents

Salary and Benefits
This role offers a competitive salary range of $45,000 - $55,000 per annum, depending on experience, along with a comprehensive benefits package, including medical, dental, vision, and 401(k) with company match. We also offer voluntary short-term life insurance, hotel discounts, paid time off, and training and development opportunities.

About Us
At LTD Hospitality Group, we are a family company dedicated to excellence and service. Opportunity is one of our core corporate values. That's why we believe in giving members of the LTD team their own opportunities to grow and advance in their careers.

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