Customer Service Representative

3 days ago


Mt Juliet TN USA, United States Insurance Management Services Full time
Job Title: Online Chat Representative

We are seeking a highly motivated and customer-focused individual to join our team as an Online Chat Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through live chat on our website.

Key Responsibilities:

  • Engage with customers through live chat to provide assistance, answer questions, and resolve issues in a timely and professional manner.
  • Utilize research skills to find accurate information and solutions for customer inquiries.
  • Maintain a high level of attention to detail to ensure accurate and efficient communication with customers.
  • Collaborate with team members to share knowledge and best practices for delivering exceptional customer service.

Requirements:

  • High school diploma or equivalent.
  • Proven experience in customer service or a similar role, preferably in an online chat environment.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Ability to multitask and manage time effectively while handling multiple chat sessions.
  • Proficiency in using chat platforms and CRM software.
  • Strong problem-solving skills and a customer-centric approach.
  • Familiarity with basic troubleshooting techniques for common technical issues.
  • Reliable internet connection and a quiet, dedicated workspace.

Benefits:

  • A competitive salary plus benefits package including health, dental, vision, 401k and more.
  • Paid time off to support work-life balance, including company holidays, vacation, personal and sick time.
  • Remote friendly, supportive team, and opportunities.


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