Customer Service Representative
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as an Online Chat Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through live chat on our website.
Key Responsibilities:
- Engage with customers through live chat to provide assistance, answer questions, and resolve issues in a timely and professional manner.
- Utilize research skills to find accurate information and solutions for customer inquiries.
- Maintain a high level of attention to detail to ensure accurate and efficient communication with customers.
- Collaborate with team members to share knowledge and best practices for delivering exceptional customer service.
Requirements:
- High school diploma or equivalent.
- Proven experience in customer service or a similar role, preferably in an online chat environment.
- Excellent written communication skills with a strong command of grammar and spelling.
- Ability to multitask and manage time effectively while handling multiple chat sessions.
- Proficiency in using chat platforms and CRM software.
- Strong problem-solving skills and a customer-centric approach.
- Familiarity with basic troubleshooting techniques for common technical issues.
- Reliable internet connection and a quiet, dedicated workspace.
Benefits:
- A competitive salary plus benefits package including health, dental, vision, 401k and more.
- Paid time off to support work-life balance, including company holidays, vacation, personal and sick time.
- Remote friendly, supportive team, and opportunities.
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