Warehouse Customer Service Representative

4 days ago

Mt Juliet, United States Geodis Full time
Customer Service Representative - Warehouse

We are seeking a highly skilled and customer-focused Customer Service Representative to join our Warehouse team. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring seamless order processing.

Key Responsibilities:
  • Interact with customers via phone, email, or in-person to receive orders or changes in service
  • Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
  • Process and input all customer orders and receipts, running stock reports to check for product availability
  • Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests and posting inventory records
  • Coordinate special, last-minute shipping requests with the transportation departments, expediting orders as necessary
  • Trace orders as required and notify customers of any activity concerning their merchandise, including shipping and tracing information
  • Assure proper invoicing of accounts by verifying computer-generated invoices
  • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
  • Report customer feedback to management, including any signs of customer dissatisfaction
  • Act as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
  • Perform paperwork associated with orders, including the maintenance of customer files
  • Perform clerical work as required, including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office
  • Maintain current and accurate procedure books, which detail the processing requirements for each account, and prepare any reports concerning customer service activities
  • Notify management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
  • Work with management regarding product routing for customers
  • For food accounts, report food safety problems to senior management to initiate action
Requirements:
  • Minimum 6 months related experience and/or training
  • Experience with AS400 operating systems and warehouse management systems preferred
  • PC literate with experience with Microsoft Outlook, Word, and Excel
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

We offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

  • Warehouse Customer Service Representative

    1 week ago

    Mt Juliet, United States Geodis Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GEODIS. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction with our products and...

  • Warehouse Customer Service Representative

    2 weeks ago

    Mt Juliet, United States Geodis Full time

    WAREHOUSE CUSTOMER SERVICE REPRESENTATIVEShift/ScheduleMonday - Friday, 7:30AM - 4:00PM Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com! Find your future at GEODIS. This is not your old-time warehouse job. Work in modern facilities with cutting-edge technology, helping us move products for some of the world's most influential...

  • Customer Service Representative

    1 month ago

    Mt Juliet, United States Lowe's Full time

    Key ResponsibilitiesAll associates at Lowe's are committed to providing exceptional customer service while ensuring a store environment that is clean, safe, and well-stocked with essential products.As a Customer Service Representative, your role includes:Being approachable and professional, greeting customers warmly and assisting them with their home...

  • Customer Service Representative Lead

    1 month ago

    Mt Juliet, United States NRG Energy Full time

    Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse...

  • Customer Service Representative

    2 weeks ago

    Mt Juliet, United States NRG Energy Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at NRG Energy. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our customers.Responsibilities:* Respond to customer inquiries and...

  • Customer Service Representative

    1 week ago

    Mt Juliet, United States Insurance Management Corporation Full time

    Customer Service RepresentativeAt Insurance Management Services, Inc., we pride ourselves on delivering exceptional customer experiences. As a Customer Service Representative, you will play a vital role in ensuring our customers receive timely and professional assistance through our online chat platform.Responsibilities:Engage with customers through live...

  • Customer Service Representative

    3 weeks ago

    Mt Juliet, United States Insurance Management Corporation Full time

    About Insurance Management CorporationAt Insurance Management Corporation, our mission is to provide exceptional customer service and support to our clients. We are a leading provider of insurance services, with a team of experienced professionals dedicated to helping individuals and businesses manage their risk and achieve their goals.Job SummaryWe are...

  • Customer Service Representative

    1 month ago

    Mt Juliet, United States Lowe's Full time

    Position OverviewAt Lowe's, our associates are dedicated to providing exceptional customer service while ensuring a store environment that is organized, secure, and well-stocked with essential products.Key Responsibilities:As a Customer Service Representative, you will:- Greet customers warmly and assist them with their home improvement inquiries.-...

  • Customer Service Representative

    2 months ago

    Mt Clemens, United States Careers Integrated Resources Inc Full time

    Job Title: Customer Service Representative Job Location: Mount Clemens, MI 48043 Job Type: Contract role - 6 months+ with possible extension SCHEDULE: 3:00 pm to 11:00 pm – 37.50 hours / week Job Description : A Finished Goods Representative (FGR) is responsible for the movement, storage and distribution of finished goods after they have...

  • Customer Service Representative

    4 days ago

    Mt Juliet, United States Advance Financial Full time

    Our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service throughout the great state of Tennessee. Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. To succeed in this role you will need to be a positive, motivated...

  • Customer Service Representative

    5 days ago

    Mt Juliet, United States Advance Financial Full time

    Our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service throughout the great state of Tennessee. To succeed in this role you will need to be a positive, motivated employee. Our stores are open 365 days a year, so employees must be available for a variety of shifts including...

  • Customer Service Representative

    2 months ago

    Mt Clemens, United States JobRialto Full time

    Description Responds to customer issues that require product knowledge, interpret questions/requests, and ensure proper resolution in a prompt and courteous manner. May initiate customer contact to proactively identify and address customer needs. Monitors the resolution process to ensure other departments follow through on requests. Job Overview and...

  • Insurance Customer Service Representative

    2 weeks ago

    Mt Juliet, United States Insurance Management Corporation Full time

    About the RoleWe are seeking a highly skilled and motivated Online Chat Representative to join our dynamic team at Insurance Management Services, Inc. As a key member of our customer service team, you will play a crucial role in delivering exceptional service to our clients through live chat platforms.ResponsibilitiesEngage with customers through live chat...

  • Insurance Customer Service Representative

    3 weeks ago

    Mt Juliet, United States Insurance Management Corporation Full time

    About the RoleWe are seeking a highly skilled and motivated Online Chat Representative to join our dynamic team at Insurance Management Services, Inc. As a key member of our customer service team, you will play a crucial role in delivering exceptional customer experiences through live chat platforms.Key ResponsibilitiesEngage with customers through live chat...

  • Customer Service Representative

    3 weeks ago

    Mt Juliet, United States Valvoline Instant Oil Change Full time

    About Valvoline Instant Oil ChangeWe're a leading provider of oil change services, dedicated to delivering exceptional customer experiences and building strong relationships with our communities.Job SummaryWe're seeking a highly skilled and customer-focused Customer Service Advisor to join our team. As a key member of our service team, you'll be responsible...

  • Customer Service Representative

    1 week ago

    Mt Juliet, United States Valvoline Instant Oil Change Full time

    About the RoleWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at Valvoline Instant Oil Change. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesDeliver a warm and friendly greeting to each guestPresent...

  • Customer Service Representative

    4 months ago

    Mt Juliet, United States Wash N' Roll Car Wash Full time

    We are looking for an individual to demonstrate genuine customer service care. Our company offers a great work environment in the heart of Mount Juliet, Tennessee. We pay an hourly rate of $17, paid time off, and holiday pay! We look forward to reviewing your application!

  • Customer Service Representative

    4 weeks ago

    Mt Juliet, United States Nationwide Energy Partners Full time

    About the Role:We are seeking a friendly and welcoming Host to join our team at Nationwide Energy Partners. As a Host, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience for all who visit us.Key Responsibilities:Greet guests in a friendly and timely mannerDirect guests to seating...

  • Customer Service Warehouse Associate

    1 week ago

    Mt. Vernon, Illinois, United States Mohawk Industries Inc Full time

    Customer Service Warehouse AssociateAt Mohawk Industries, Inc., we're seeking a highly skilled Customer Service Warehouse Associate to join our team. As a key member of our operations team, you'll be responsible for providing exceptional customer service and supporting our warehouse operations.Key Responsibilities:Provide top-notch customer service to...

  • Customer Service Representative

    3 days ago

    Mt. Juliet, TN, USA, United States Insurance Management Services Full time

    Job Title: Online Chat RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as an Online Chat Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through live chat on our website.Key Responsibilities:Engage with customers through...