Customer Service Manager

5 days ago

Sunnyvale, California, United States JACKLYN DINH - State Farm Agent Full time
Job Description

**Job Overview**

As a Customer Service Manager for JACKLYN DINH - State Farm Agent, we are seeking a highly motivated and customer-focused professional to join our team. The ideal candidate will have a passion for delivering exceptional customer experiences and a strong understanding of the insurance industry.

**Key Responsibilities**

  • Establish and maintain strong relationships with customers, providing personalized support and guidance to meet their insurance needs.
  • Conduct thorough needs assessments to identify opportunities to educate customers about insurance options and provide tailored solutions.
  • Develop and execute strategies to drive customer engagement and retention, resulting in increased customer satisfaction and loyalty.
  • Collaborate with the sales team to identify new business opportunities and develop leads.
  • Stay up-to-date on industry trends and developments, ensuring that customers receive the most relevant and effective insurance solutions.

**What We Offer**

  • A competitive hourly pay rate, plus commission and bonus opportunities.
  • A comprehensive benefits package, including health insurance and paid time off.
  • The opportunity to work in a dynamic and fast-paced environment, with a team of experienced professionals.
  • Professional development and growth opportunities, with a focus on advancing your career in the insurance industry.

**Requirements**

  • Previous sales experience, preferably in the insurance industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A strong understanding of the insurance industry and its products, with a passion for delivering exceptional customer experiences.
  • Organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • A self-motivated and results-driven individual, with a strong work ethic and a commitment to excellence.

**About Us**

JACKLYN DINH - State Farm Agent is a leading insurance agency, dedicated to providing exceptional customer service and support to our clients. We are committed to building strong relationships with our customers and delivering tailored insurance solutions to meet their unique needs.

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