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Customer Service Representative

2 months ago

Sunnyvale, California, United States Michaels Stores Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Member at Michaels Stores. As a key member of our retail team, you will be responsible for delivering exceptional customer service, ensuring a fast and friendly checkout experience, and supporting the overall success of our store.

Key Responsibilities:

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers in finding products and answering questions about our merchandise.
  • Ensure a fast and friendly checkout experience, processing transactions accurately and efficiently.
  • Support the sales floor by restocking shelves, maintaining a clean and organized store environment, and completing other tasks as needed.
  • Work collaboratively with other team members to achieve sales goals and provide a positive shopping experience for our customers.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced retail environment.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
  • Ability to lift up to 25 pounds and stand for long periods of time.