Enterprise Architect/Field CTO

5 days ago

Portland, Oregon, United States ServiceNow Full time
About the Role

At ServiceNow, we're seeking an experienced Enterprise Architect/Field CTO to join our team. As a key member of our pre-sales organization, you'll work closely with customers to identify pain points and opportunities to deliver value using ServiceNow's platform.

Key Responsibilities
  • Engage with customer executives to understand their business strategy and identify opportunities to deliver value using ServiceNow's platform.
  • Work with a wide variety of customers, colleagues, and partners to help them understand the power of the Now platform and the potential opportunities of the future of work.
  • Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions.
  • Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape.
  • Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels.
  • Work with architecture development methods, modeling approaches, and architecture patterns for integration.
  • Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
  • Provide thought leadership and collaborate with internal ServiceNow business units.
  • Identify, lead, and contribute to the creation of best practices, white papers, workshops, etc.
Requirements
  • 10+ years of proven success in influencing sales to senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role.
  • A track record of success in using Human-Centered Design techniques to explore the customer's current reality and set a vision for the future.
  • Expertise designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms.
  • Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.
  • Familiarity with common Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
  • Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.
  • Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
  • Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions.
  • Experience presenting architecture concepts, designs, and goals to technology leaders and partners.

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