Pet Care Manager

5 days ago


Granbury, Texas, United States PetSmart Full time

About the Role:

The Assistant Store Manager, or Experience Manager, is a key leadership position at PetSmart. This role is responsible for overseeing the safety of people and pets, customer experience, inventory management, and financial outcomes within the store.

Key Responsibilities:

  • Store Operations: Lead the associate and customer experience at all levels, ensuring pets in our care are safe and healthy. Oversee all PetSmart services, including salon, training, hotels, day camp, live pet sales, and adoptions.
  • Brand Integrity: Maintain store standards and lead a culture of empowerment by ensuring compliance to our policies and procedures and code of ethics. Prioritize and ensure a safe environment for our associates, pets, and pet parents.
  • People Leadership: Responsible for employment decisions and facilitate the associate experience while supporting associate development. Facilitate the associate experience and support associate development.
  • Expense Management: Drive and identify opportunities to grow the business and hold associates accountable in achieving store P&L expectations, such as sales and shrink targets. Work directly with services associates on productivity and scheduling to grow the business.

Requirements:

  • Passion for Pets and People: Passion for pets and people and the desire to grow a fulfilling career.
  • Leadership Experience: Minimum of 3-5 years of retail leadership or experience in a customer-focused environment.
  • Education: High school diploma or equivalent required.
  • Availability: Available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
  • Skills: Proficiency in computer applications and written and verbal communications. Able to work in a standing position for up to 8 hours.

About PetSmart:

PetSmart is a company that is passionate about pets and people. We believe in creating a work environment that celebrates our associates as their authentic selves and provides opportunities for growth and development. We are committed to doing Anything for Pets and the people who love them.


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