Mail Service Coordinator
5 days ago
At Our Daily Bread Ministries, we are seeking a highly organized and detail-oriented individual to serve as a Mail Service Coordinator. As a key member of our team, you will play a critical role in processing customer requests received via mail, email, chat, and online orders.
About the Role
We offer a competitive salary of $45,000 per year, based on industry standards and location considerations. This position requires strong communication skills, both written and verbal, as well as the ability to work independently with minimal supervision.
Key Responsibilities
Responsibilities include:
- Analyzing and processing customer requests received via mail, email, chat, and online orders.
- Determining appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps.
- Communicating with team leadership regarding problems, solutions, and trends.
- Responsible for meeting established individual and team performance goals, which include customer service, productivity, and quality standards.
Requirements
To succeed in this role, you should possess the following qualifications:
- High school graduate or equivalent.
- Comprehensive reading skills and basic math skills.
- Basic skills in Microsoft Windows required and email is recommended.
- Excellent customer service skills.
- Ability to assimilate and recall a large network of detailed information.
- Good organizational and time management skills.
- Online searching intuitiveness.
- Able to learn quickly and adapt to changing priorities.
About Our Company
Our Daily Bread Ministries is a nondenominational nonprofit with staff and volunteers across the globe and resources distributed in 150 countries and in more than 50 languages. As a global ministry faithful to biblical principles, our commitment to diversity is reflected in our mission, vision, values, and ethos.
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