Framing Team Member Position
3 weeks ago
Job Summary
Michaels Stores is seeking a skilled Framing Team Member to join our team. As a Framing Team Member, you will be responsible for creating memorable framing solutions for our customers, building customer relationships, and providing exceptional customer service.
Key Responsibilities
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions.
- Complete framing orders with a high degree of quality and on time.
- Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment.
- Deliver friendly customer service, help customers shop, and provide a well-merchandised and in-stock store for the customer to shop.
- Follow Standard Operating Procedures (SOPs) and Company programs.
- Support shrink and safety programs.
- Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, promote commitment to the organization's vision and values, and project a positive image and serve as a role model for others.
- Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
- Operate cash register and execute cash handling to standards.
- Acknowledge customers, help locate product, and provide solutions.
- Assist with Omni channel processes.
Requirements
- Basic computer skills and basic measuring skills.
- Ability to operate the framing equipment and glass cutter.
Preferred Qualifications
- Retail experience.
- Experience selling products and/or services to customers.
Work Environment
- Public retail store setting, taking care of our customers; all public areas are climate-controlled; some stock rooms may not be climate-controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.
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