Customer Service Ambassador
3 weeks ago
We are seeking a highly skilled Customer Service Ambassador to join our team at the YMCA of the Pikes Peak Region. This role is an excellent opportunity for individuals who enjoy interacting with people and providing top-notch customer service.
About the Job:
- Greet members and visitors in a friendly and welcoming manner.
- Answer all incoming calls, redirect them when necessary, and provide information on membership and program options.
- Sell memberships and programs by engaging in conversations about the benefits of YMCA memberships and programs.
- Process new memberships and program registrations accurately and efficiently.
- Collaborate with center staff to ensure exceptional service and timely follow-up on member inquiries and complaints.
- Meet and exceed membership satisfaction and retention goals.
Requirements:
- High school diploma (or equivalent) required.
- Customer service experience preferred.
- Confidentiality and organizational skills are essential.
- Bilingual skills a plus.
Salary Range: $14.42 - $16.20 per hour. We offer a competitive salary, free family membership, program discounts, generous retirement benefits, employee assistance program, and paid sick time.
About Our Culture:
We are a community-driven organization that values inclusivity, belonging, genuineness, hope, and nurturing. We strive to create a workplace where you can grow and develop your full potential.
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