Member Service Ambassador
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness - PF Baseline Fitness.
About the Role
As a Customer Service Representative, you will be responsible for delivering exceptional member experiences and being part of a dynamic team. You will work closely with members, prospective members and guests to provide a positive experience and exceed their expectations.
Key Responsibilities
• Provide exceptional customer service to members, prospective members and guests.
• Handle all front desk related activities including: answer phones, check members into the system, new member sign-up, take prospective members on tours.
• Facilitate needed updates to members accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
Requirements
• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.
Benefits
• Employee Recognition Program.
• Advancement Opportunities.
Estimated Salary: $45,000 - $65,000 per year.
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