Administrative Operations Coordinator
1 month ago
As a dynamic and growing healthcare organization, SCA Health has expanded to encompass 11,000 dedicated professionals who cater to over 1 million patients annually. Our mission is centered around supporting physician specialists in various aspects of patient care, while also driving value in specialty care by aligning physicians, health plans, and health systems.
We participate in an integrated care delivery system that empowers us to support our partners as they navigate the complexities of the healthcare environment. This collaborative approach enables us to customize solutions tailored to meet the unique needs and challenges of our clients:
- We facilitate innovative connections between patients and physicians through Optum and our Specialty Management Solutions business.
- We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.
- We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, providing easy and predictable billing for patients.
- We assist physicians in addressing everything beyond surgical procedures, including anesthesia and ancillary service lines.
The new SCA Health represents who we are today and where we are headed – and the expanding career opportunities available.
Accountabilities/ResponsibilitiesThis role involves providing critical support to the facility by performing various administrative tasks as assigned. These functions may include:
- Scheduling surgeries in the surgery template with pertinent information, handling calls from physician offices regarding scheduling patients at the surgery center, or scheduling surgeries.
- Responding to phone calls in a professional manner, dealing with physician offices and patient inquiries expeditiously, taking messages, and transferring calls to other departments when necessary.
- Completing pre-registration and ensuring authorization is obtained from the physician's office prior to scheduling surgery, along with completing necessary paperwork for registration using the computer system.
- Maintaining accurate logs for cancelled appointments.
- Performing various clerical duties such as photocopying forms, reports, patient information, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes as needed.
- Maintaining a clean and organized surgery scheduling area.
- All scheduled cases must be verified as soon as possible.
- Patient notifications and financial responsibility follow-up must be handled immediately, informing patients of the centers' payment policies and offering suitable payment options when necessary.
- All insurance verification and patient calls must be clearly documented in the patient's account.
To excel in this role, you should possess the following qualifications:
- A high school diploma or equivalent is required; an associate degree or equivalent is preferred.
- Minimum three years of experience in healthcare and one year of experience in surgery scheduling procedures are highly desirable.
- The successful candidate must be able to work independently as well as function within a team.
- A basic understanding of surgery scheduling, receptionist, and registration responsibilities is essential, along with the ability to handle stress effectively.
- Flexibility with hours and willingness to adapt to shifts are also essential.
We offer a competitive salary range: $20.00 - $24.00 per hour, commensurate with experience and qualifications.
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