Support Specialist
4 weeks ago
We are seeking a highly skilled Support Engineer to join our Customer Success team at Kyndryl. As a Support Engineer, you will be responsible for providing front-line customer support and helping to triage difficult customer issues. This is a critical role that requires a strong background in both Microsoft and Linux Operating Systems, as well as experience with virtualization technologies such as VMware.
Key Responsibilities- Provide exceptional customer support via email, screen sharing, and phone calls
- Assist customers with building complex environments in Skytap Cloud
- Work closely with the sales team to ensure customer success and satisfaction
- Engage as a subject matter expert within the support organization and with customers and partners
- Drive the establishment of support processes and procedures to contribute to the efficiency of the organization
- Extensive exposure to Windows Desktop / Server and/or Linux Operating systems
- Mac OS X desktop and application experience
- Experience using VMware or other virtualization technologies
- Experience with IBM Power Systems a plus
- Baseline understanding of application-level networking (Layer 4 and above)
- Ability to debug customer problems at the Linux and Windows admin levels
- Excellent written, verbal, and interpersonal skills
- Ability to problem solve solo and within a tight-knit group
- Excellent project planning and time management skills
Kyndryl is a leading provider of IT infrastructure services, and we are committed to helping our customers succeed in a rapidly changing technology landscape. We offer a comprehensive benefits package, including medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. We are an equal opportunities employer and welcome applications from diverse candidates.
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RN Rehab Specialist
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Customer Support Specialist
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Caregiver Support Specialist
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Ecommerce Support Specialist
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Medical Support Specialist
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Family Support Specialist
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Client Support Specialist
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OT Specialist
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ECEAP Family Support Specialist
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Ecommerce Support Specialist
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After School Support Specialist
3 weeks ago
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Family Support Specialist
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Cardiovascular Specialist
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Cardiovascular Specialist
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Nearby Support Specialist
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Cardiovascular Specialist
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Administrative Support Specialist
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Medical Support Specialist
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Youth Support Specialist
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