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Customer Service Director

2 months ago

North Mankato MN USA, United States Lindsay Windows Full time
About the Role:

We are seeking a seasoned and accomplished Customer Service Director to join our team at Lindsay Windows.

As a leader in the window manufacturing industry, we are dedicated to delivering exceptional customer experiences and high-quality products to our clients.

If you are passionate about driving customer satisfaction and leading a team, we want to hear from you.

Responsibilities:
  • Manage a team of customer service representatives and oversee daily office operations
  • Develop and implement customer service strategies and procedures
  • Resolve escalated customer issues and complaints in a timely and professional manner
  • Monitor customer satisfaction and implement strategies to improve overall experience
  • Collaborate with other departments to ensure seamless customer interactions
  • Use and represent Lindsay Window's Core Values in all daily functions
  • Aid and assist finance in Accounts Payable (AP) operations
Requirements:
  • Previous experience in a customer service management role, 3-5+ years of applicable work experience
  • Excellent communication and leadership skills
  • Strong problem-solving abilities and a customer-focused mindset
  • Proficiency in CRM software and Microsoft Office suite, ability to adapt to new software
  • Bachelor's degree in business or related field preferred
  • Building or Construction experience helpful
Compensation:
  • $50,000-$65,000/year. Salary Exempt
  • Pay is dependent on experience (DOE)