Customer Service Technician

3 days ago

Mankato, Minnesota, United States Consolidated Communications Full time
Job Summary

We are seeking a highly skilled Customer Service Technician to join our team at Consolidated Communications. As a key member of our team, you will be responsible for installing and repairing telephone services, video services, and associated equipment for residential and business customers.

Key Responsibilities
  • Install and repair telephone services, video services, and associated equipment for residential and business customers.
  • Provide exceptional customer service and ensure timely resolution of customer issues.
  • Collaborate with internal teams to resolve complex technical issues and improve service delivery.
  • Stay up-to-date with industry developments and advancements in telecommunications technology.
Requirements
  • 2-year degree in the area of telephony or a related field.
  • Valid driver's license and a satisfactory driving record.
  • 1-3 years of experience installing and maintaining commercial and residential voice and data services.
  • Basic computer literacy and familiarity with Windows and Microsoft Office.
  • Previous experience installing and repairing T1 circuits, knowledge of Nortel and Cisco PBX and key systems, LAN/WAN, DSL, Data Networking, and Video is preferred.
Benefits
  • 401(k) matching.
  • Medical, Rx, Dental, and Vision insurance.
  • Disability insurance.
  • Flexible spending account.
  • Health savings account.
  • Life insurance.
  • Tuition reimbursement.
  • Paid vacation and personal days.
  • Paid holidays.
Compensation

Pay range: $21.23 - $29.54 (commensurate with skills and experience).

We are an equal opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status, or any other characteristic protected by law.

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