IT Support Operations Manager

3 weeks ago


New Berlin, Wisconsin, United States DATTCO Full time
Job Title: IT Support Operations Manager

About the Role:

We are seeking an experienced IT Support Operations Manager to oversee the smooth and secure functioning of our IT data and communications platforms/equipment. As a key member of our IT team, you will be responsible for leading a team of IT support staff, providing technical guidance and assistance to other departments, and working closely with the VP of Information Technology to design, develop, and implement IT policies, procedures, and best practices.

Key Responsibilities:

* Manage support coverage, delivery, and quality using existing management tools
* Manage IT support staff by recruiting, training, coaching, and evaluating their performance
* Ensure security of data, network access, and backup systems, and implement appropriate safeguards and protocols
* Troubleshoot and resolve IT issues and requests, and provide technical support to users
* Prepare cost-benefit analyses and budgets for IT projects and initiatives

Requirements:

* Minimum of 5 years of experience in IT roles, including at least 2 years of supervisory or managerial experience
* Hands-on experience with IT systems and equipment, such as servers, networks, hardware, software, and security tools
* Knowledge of IT standards and best practices, such as ITIL, ISO, NIST, and COBIT
* Excellent leadership, communication, and problem-solving skills
* Ability to work under pressure and handle multiple tasks and deadlines

About DATTCO:

DATTCO is a third-generation, family-owned company that was established in 1924. We are the largest private passenger transportation company in New England with over 2,000 employees operating from 30 locations. Learn more about us at www.dattco.com.

What We Offer:

* Family-oriented culture and team environment
* Room for advancement - we promote from within
* Medical and dental insurance
* Life insurance
* 401k plan with company match
* Paid time off
* Paid holidays
* Flexible spending account

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