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Training and Adoption Program Manager

2 months ago

Boston Massachusetts, United States Videray Technologies, Inc. Full time
Job Summary

Videray Technologies, Inc. is a leading provider of handheld x-ray inspection devices, dedicated to creating a safer society across the globe. We are seeking a highly skilled Training and Adoption Program Manager to join our team in a dynamic role that will drive the development and implementation of world-class training programs for our internal teams, partners, and customers.

Key Responsibilities:
  • Training Program Development:
    • Develop and implement training programs tailored to the needs of internal teams, partners, and customers, ensuring alignment with business objectives and product roadmaps.
    • Design curriculum and training materials covering all of Videray's solutions, including hardware, software, and best practices, to support effective knowledge transfer and skill development.
  • Content Creation:
    • Create engaging and interactive training materials, including presentations, videos, manuals, and online courses, to cater to diverse learning styles and preferences.
    • Partner with internal teams to ensure that training materials are up-to-date, accurate, and aligned with Videray's product roadmap and best practices, promoting a culture of continuous improvement.
  • Training Delivery:
    • Facilitate training sessions for internal teams, partners, and customers, either in-person or virtually, to ensure effective knowledge transfer and skill development.
    • Deliver hands-on workshops, demonstrations, and simulations to reinforce learning objectives and promote skill development, fostering a culture of experimentation and innovation.
  • Certification Programs:
    • Establish certification programs for Videray's products and solutions, with an emphasis on training trainers to ensure effective knowledge transfer and skill development.
    • Define criteria for certification, administer assessments, and issue certifications to individuals who demonstrate proficiency in operating and managing Videray's technology, promoting a culture of excellence and accountability.
  • Customer Support:
    • Provide ongoing support to customers through training initiatives, knowledge sharing, and troubleshooting assistance, ensuring timely and effective resolution of technical issues.
    • Serve as a subject matter expert on Videray's products and solutions, addressing customer inquiries and resolving technical issues as needed, promoting a culture of customer-centricity and responsiveness.
  • Customer Feedback:
    • Serve as the voice of the customer, capturing feedback throughout the adoption and use cycle to ensure that Videray can continue to exceed customer expectations, driving continuous improvement and innovation.
  • Collaboration:
    • Collaborate closely with cross-functional teams, including leadership, sales, marketing, and operations, to ensure alignment between training initiatives and business objectives, promoting a culture of collaboration and teamwork.
    • Gather feedback from stakeholders to continuously improve training programs and enhance customer satisfaction, driving business growth and success.
  • Documentation:
    • Maintain comprehensive documentation of training materials, resources, and best practices, ensuring easy access and reuse of knowledge and expertise.
    • Develop user guides, technical manuals, and training documentation to support internal and external users in partnership with the technical writing staff, promoting a culture of knowledge sharing and collaboration.
Requirements:
  • Ownership mentality: Strong initiative in managing your work and possibly that of others, driving results and achieving business objectives.
  • Training background: Expertise in planning, developing, and delivering training, with a strong understanding of adult learning principles and best practices.
  • Adaptive communication style: Ability to communicate effectively with a variety of audiences and mediums, including internal teams, partners, and customers.
  • Excellent communication and interpersonal skills: Ability to collaborate effectively with cross-functional teams and external stakeholders, building strong relationships and driving business results.
  • Ability to travel: Willingness to travel as needed to conduct onsite training sessions and support customer engagements, promoting a culture of flexibility and adaptability.
Top Performers:
  • Trailblazer and builder mentality: Ability to start from scratch, iterate, and get to a solution that achieves the mission, driving innovation and growth.
  • Growth mindset: Habit of seeking feedback for self-development, promoting a culture of continuous learning and improvement.
  • Genuine curiosity: Interest in global business and high-tech products, staying up-to-date with industry trends and best practices.
  • Team player: Ability to work autonomously and excel in a fast-paced environment, promoting a culture of collaboration and teamwork.
Benefits:
  • Flexible paid time off: Generous time off policy, promoting work-life balance and employee well-being.
  • Generous health insurance coverage: Comprehensive health insurance benefits, ensuring the health and well-being of employees and their families.
  • Free team lunch: Enjoy a free lunch with your team every Friday, promoting a culture of camaraderie and teamwork.
  • Company 401k contribution: Company matching contributions to your retirement savings, promoting financial security and stability.
  • Tremendous growth opportunity: Opportunity to grow and develop your career with Videray Technologies, Inc., promoting professional growth and development.