Sales Associate III

2 weeks ago

Wayne, New Jersey, United States Tapestry Full time
Job Description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

We are part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

As a Sales Associate III, you will be responsible for creating personal sales and clienteling strategies in partnership with the management team. You will meet customer needs through solution-oriented and forward thinking, building credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace.

Key Responsibilities
  • Understand organizational objectives and make decisions that align with the Company priorities and values
  • Create personal sales and clienteling strategies in partnership with the management team
  • Meet customer needs through solution-oriented and forward thinking
  • Build credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
  • Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics
  • Create positive impressions with customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
  • Demonstrate Coach's Selling and Service expectations at all times
  • Influence customers' purchase decisions by balancing patience and assertiveness
  • Take ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
  • Flex personal selling techniques to contribute to overall store financial results
  • Demonstrate persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
  • Discuss product features and build the sale by suggesting appropriate add on items to fit the customers' specific needs
  • Work with multiple customers simultaneously and break away as appropriate
  • Follow up with customers consistently and genuinely to influence/close the sale
  • Develop product knowledge skills and remain aware of current collections
  • Demonstrate knowledge of competition and can apply that knowledge to building sales and customer relationships
  • Drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
  • Sensitive to customers' needs and tailor approach by reading cues
  • Build lasting and loyal relationships with customers
  • Ensure all daily tasks are completed without negatively impacting service or Coach standards
Requirements
  • 1-3 years of previous selling experience in a luxury retail service environment preferred
  • Possesses current knowledge of fashion trends and competition in the marketplace
  • High school diploma or equivalent; college degree preferred
  • Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
  • Ability to communicate effectively with customers and team
  • Mobility to maneuver the sales floor and stock room to provide and support customer service
  • Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties
  • Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers
  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days

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