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IT Support Specialist II
2 months ago
About Kearfott Corporation
Kearfott Corporation is a leading global Aerospace and Defense supplier with over 100 years of experience in designing and manufacturing precision motion control products and inertial navigation components. As a trusted and respected brand, Kearfott plays a vital role in the success of America's aerospace and defense industries.
Our Mission
We are dedicated to providing quality, reliability, and cutting-edge technology to customers worldwide to meet their sea, land, air, and space navigation and guidance requirements.
Benefits
We offer a comprehensive benefits package, including a 401K and Tuition Reimbursement. Our 9/80 schedule provides every other Friday off, allowing for a better work-life balance.
Job Summary
The Support Specialist II will prioritize and perform daily computing activities and troubleshooting requirements for a multi-site, employee and contractor environment.
Key Responsibilities
- Follows proper procedures to ensure the progression of helpdesk requests and incidents related to all company-used computing hardware and software.
- Assists with implementing new and replacement end-user hardware, applications, and technology.
- Is a point of escalation for Support Specialist I team members.
- Adheres to relevant Service Level Agreements.
- Participates in and/or suggests process improvements.
- Escalates incidents and requests to other technical team members, 3rd parties, and/or leadership in a timely manner.
- Informs Leadership when issues of operational significance are identified or reported.
- Stays updated on new processes and the modification of existing ones.
- Monitors daily work assignments for problems that may negatively impact the business, if not addressed in a timely manner.
- Performs other duties assigned by IT Leadership.
Critical Competencies
- Proficient computer analytical skills; ability to perform advanced diagnostic and problem-solving tasks.
- Collaboration skills within the team, with end-users, and with customers/vendors.
- Proficient oral and written communication skills; the ability to communicate clearly and effectively.
- Proficient mentoring of the levels below Support Specialist II, with respect to technical duties.
- Organizational skills; detail-orientated.
- Interpersonal skills needed to work within a fast-paced, team-focused environment.
- Sound technical knowledge of Microsoft 365 Administration.
- Proficient in all Microsoft Teams features.
- Intermediate knowledge of most Microsoft Office Applications; Advanced knowledge of MS Outlook.
- Advanced knowledge of Windows OS; Intermediate knowledge of iOS.
- Advanced knowledge of computer hardware and peripherals.
Requirements
- AS in IT or related field + 3 years experience or 5+ years work experience in IT with IT certifications.
- Must be legally authorized to work in the US, visa sponsorship not available.
Preferred Skills/Experiences
- Well organized.
- Capable of multitasking and prioritizing.
- Proficient typing skills to document all reported daily incidents, requests, and performed tasks.
- Demonstrates a commitment to Quality.
- Advanced Customer Service skills.
Location
This position is located 100% onsite at our Black Mountain NC facility. Relocation assistance is not available.
Equal Opportunity Employer
Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
