Enterprise Applications Manager

2 days ago

Wake Forest, North Carolina, United States Local Government Federal Credit Union Full time
Job Summary

We are seeking an experienced Enterprise Applications Manager to join our team at Local Government Federal Credit Union. The successful candidate will be responsible for managing the implementation, operability, health, maintenance, and disaster recovery of our financial processing systems, including core banking and core supporting applications.

Key Responsibilities
  • Evaluate new applications, systems software, products, and/or enhancements to existing applications to ensure alignment with organizational objectives and business unit needs.
  • Oversee the design, deployment, and maintenance of on-premises and cloud-based enterprise applications and their upgrades to ensure high availability and performance.
  • Collaborate with business and business system analyst teams to develop technical solutions for applications and their environments that meet business and technical requirements during all lifecycle phases.
  • Manage a team of IT application support professionals, providing guidance, mentorship, and performance evaluations.
  • Monitor and maintain availability, performance, security, and cost-efficiency of application environments.
  • Conduct regular assessments and audits to ensure compliance with industry standards, regulatory requirements, and internal policies, procedures, and operational guidelines.
  • Manage vendor relationships, negotiate contracts, and evaluate new technologies for potential implementation.
  • Ensure effective incident response and problem resolution for various application issues within SLAs.
  • Stay current with emerging technologies and industry trends, incorporating relevant advancements into our on-premises and cloud application strategies.
  • Maintain comprehensive documentation for supported application environments, including configurations, processes, and procedures.
  • Develop and manage the budget for application services, ensuring cost-effective solutions and resource allocation.
  • Provide training and development opportunities for the applications support team to enhance their skills and knowledge in core banking, core supporting, and related applications.
  • Identify and mitigate risks associated with our application environments, including disaster recovery, and cloud application services. Develop and maintain strategies for on-premises and cloud applications environments and their disaster recovery in partnership with other technology areas and business stakeholders. Ensure business continuity for our financial processing systems and related application services.
Requirements
  • Minimum 7-9 years of Information Technology experience, including managing, designing, and deploying medium to large-scale on-premises and cloud applications, including core banking line of business applications; including 1-3 years of management experience.
  • Proven experience in managing application environments with a strong understanding of both on-premises and cloud environments.
  • Extensive knowledge of core banking platforms such as Fiserv DNA and cloud platforms such as AWS, Azure, or Google Cloud, including Software-as-a-Service (SaaS) offerings.
  • Experience with virtualization technologies, databases, n-tier application network architecture, including HA and load balancing.
  • Strong technical leadership and team management skills, preferably in the financial industry or credit union with experience in leading and mentoring IT professionals.
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
  • Strong ITSM and project management skills, with the ability to plan, execute, and oversee IT projects and changes within scope, budget, and timeline.
  • Familiarity with SDLC, ITSM, IT operations, and security best practices and regulatory compliance requirements.
  • Effective communication and interpersonal skills, with the ability to collaborate with various stakeholders and convey technical information to non-technical audiences.
  • Ability to function in a Consumer business office environment and utilize standard office equipment, including but not limited to: PC, copier, telephone, etc.
  • Ability to lift a minimum of 25 lbs. (file boxes, computer).
  • Travel required on occasion.
Preferred Qualifications
  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Familiarity with Fiserv DNA core application stack, Automic, Velocity, Nautilus OnBase ECM, Compliance One, PCFS, t-Magic, Okta, DUO, Mimecast, Thycotic.
About Us

Local Government Federal Credit Union is an organization that believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn.

We really believe that when our employees succeed, our community wins.

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