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Enterprise Systems Operations Manager
2 months ago
The Enterprise Systems Operations Manager will oversee the management, functionality, health, maintenance, and disaster recovery of the organization's financial processing systems, including core banking and supporting applications, collectively referred to as the 'core'.
This position will lead a team of application support specialists to ensure the stability, scalability, and security of both on-premises and cloud-based applications.
Key Responsibilities:
- Assess new applications, systems software, products, and enhancements to existing applications to ensure alignment with organizational goals and business unit requirements.
- Supervise the design, deployment, and upkeep of on-premises and cloud-based enterprise applications and their upgrades to guarantee high availability and performance.
- Collaborate with business and system analyst teams to create technical solutions for applications and their environments that fulfill business and technical specifications throughout all lifecycle phases.
- Lead a team of IT application support professionals, providing guidance, mentorship, and performance assessments.
- Monitor and uphold the availability, performance, security, and cost-effectiveness of application environments.
- Conduct regular evaluations and audits to ensure compliance with industry standards, regulatory requirements, and internal policies.
- Manage vendor relationships, negotiate contracts, and assess new technologies for potential implementation.
- Ensure effective incident response and problem resolution for various application issues within service level agreements.
- Stay informed about emerging technologies and industry trends, integrating relevant advancements into the organization's application strategies.
- Maintain thorough documentation for supported application environments, including configurations, processes, and procedures.
- Develop and manage the budget for application services, ensuring cost-effective solutions and resource allocation.
- Provide training and development opportunities for the applications support team to enhance their expertise in core banking and related applications.
- Identify and mitigate risks associated with the organization's application environments, including disaster recovery strategies. Develop and maintain strategies for on-premises and cloud applications and their disaster recovery in collaboration with other technology areas and business stakeholders.
Qualifications:
- 7-9 years of experience in Information Technology, including managing, designing, and deploying medium to large-scale on-premises and cloud applications, with 1-3 years in a management role.
- Proven experience in managing application environments with a strong understanding of both on-premises and cloud environments.
- Extensive knowledge of core banking platforms and cloud platforms, including Software-as-a-Service (SaaS) offerings.
- Experience with virtualization technologies, databases, and n-tier application network architecture.
- Strong technical leadership and team management skills, preferably in the financial sector.
- Excellent problem-solving and analytical abilities, with the capacity to diagnose and resolve complex technical issues.
- Strong IT service management and project management skills, with the ability to plan, execute, and oversee IT projects within scope, budget, and timeline.
- Familiarity with software development lifecycle, IT service management, and regulatory compliance requirements.
- Effective communication and interpersonal skills, with the ability to collaborate with various stakeholders.
- Ability to function in a business office environment and utilize standard office equipment.
- Ability to lift a minimum of 25 lbs.
- Occasional travel may be required.
Preferred Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Familiarity with specific core application stacks and related technologies.
Company Culture:
The organization values the contributions of diverse minds and prioritizes the success and well-being of its employees. It believes that every individual plays a role in fostering a healthy environment and achieving collective prosperity.
In return, the company offers a dynamic workplace that provides opportunities for professional advancement and personal growth, striving to maintain integrity, self-awareness, courage, and respect among all team members.
