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Hotel Operations Manager

2 months ago

Wake Forest, North Carolina, United States Clarion Pointe Full time
Job Description

Clarion Pointe is seeking an experienced Hotel Operations Manager to oversee all aspects of property management in accordance with our company's policy, established procedures, brand standards, and mission statement.

The successful candidate will assume the responsibility of improving our level of service to enhance profitability of our hotel, which includes maximization of financial performance, guest satisfaction, and staff development within established quality standards.

Key Responsibilities:

  • Direct the day-to-day activities of the hotel establishment; supervise direct reports and indirect reports; perform supervisory responsibilities in accordance with the company policies, training programs, and applicable laws.
  • Create Standard Operating Procedures for various processes of the hotel; ensure regular, on-going communication is communicated within all departments of the hotel establishment.
  • Maintain product and service quality standards by conducting ongoing evaluations and investigating guests and employee complaints and providing resolution.
  • Analyze current/potential market sales and trends; coordinate all activity to maintain and increase revenue and market share through added business volume and increase rate.
  • Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved.
  • Focus on building the hotel establishment top line revenue by assisting in the development of a sales and marketing strategy.

Requirements:

  • Hotel operations experience to include knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority.
  • Presentation/Facilitation Skills (preferred).
  • Excellent customer service skills and team building experience is a must.
  • Hotel Industry Experienced: Minimum 2 Year Hotel experience (Required).
  • Previous experience in the hospitality industry (preferred).
  • Hotel Management Operations experience (Required).
  • Knowledge of customer relations in hotel operations (preferred).

Essential Skills:

  • Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure.
  • Promote the property by demonstrating a "top-notch" attitude toward our guests which includes anticipating the guests needs – be proactive.
  • Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments.

Computer Skills:

  • General Managers must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following: Microsoft Word, Microsoft Excel, Yield Management Systems programs, Property Management System (PMS) programs, Daily Revenue System (DRS) programs, Central Reservation System programs, Payroll programs, Company-issued internet browser programs, Company-issued electronic mail programs.

Reasoning Ability:

  • General Managers must have developed reasoning abilities to the point to be able to: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Use mathematical skills to interpret financial information and prepare budgets.
  • Read and interpret business records and statistical reports.
  • Make business decisions based on production reports and similar facts, as well as on your own experience and personal opinions.