Patient Service Representative

4 weeks ago


Oro Valley, Arizona, United States Allergy Partners Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Allergy Partners. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients, managing our practice's day-to-day operations, and ensuring a smooth and efficient experience for all visitors.

Key Responsibilities
  • Registration and Scheduling: Register patients, answer phone calls, and schedule appointments in a timely and efficient manner.
  • Customer Service: Provide excellent customer service to patients, vendors, and colleagues, responding to their needs and concerns in a professional and courteous manner.
  • Office Administration: Maintain accurate and up-to-date patient records, manage office supplies, and perform other administrative tasks as needed.
  • Financial Transactions: Collect payments from patients, balance transactions, and reconcile encounters with payment transactions.
  • Communication: Communicate effectively with patients, staff, and physicians, both verbally and in writing.
Requirements
  • Education: High school diploma required.
  • Experience: Minimum of two years of experience in a medical office or customer service position.
  • Skills: Proven success in asking for payment, making change, and balancing a cash drawer; working knowledge of basic managed care terminology and practices; familiarity with scheduling and rearranging appointments effectively.
Working Conditions

This position requires frequent contact with patients, which may involve dealing with sick individuals. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive.



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