Weekend Member Service Representative

3 weeks ago


Green Valley, Arizona, United States Planet Fitness Full time
Member Services Representative Job Description

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a Member Services Representative, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:
  • Customer Service: Greet members, prospective members, and guests, providing a superior level of customer service.
  • Front Desk Activities: Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Updates: Facilitate needed updates to member accounts.
  • Member Support: Respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements:
  • Customer Service Background: Preferred.
  • Basic Computer Proficiency: Required.
  • Passion for Fitness and Health: Essential.
  • Upbeat and Positive Attitude: Must.
  • Punctuality and Reliability: A must.
  • Exceptional Customer Service Skills: Able to interact in a positive and professional way with members and co-workers, exceeding member expectations.
  • Strong Listening and Problem-Solving Skills: Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • Education: High School diploma/GED equivalent required.
  • Age: Must be 18 years of age or older.

Work Schedule: This position is available on weekends only, with shifts available from 7 AM-1 PM, 7 AM-3 PM, and 11 AM-7 PM.

Physical Demands: Continual standing and walking during shift, continual talking in person or on the phone during shift, must be able to lift up to 50 lbs occasionally, and will occasionally encounter toxic chemicals during shift.

About Planet Fitness: Planet Fitness, Inc. (NYSE:PLNT) has revolutionized the fitness industry with over 1,000 locations in 47 states, Puerto Rico, and Canada. Our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone.

Equal Opportunity Employer: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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