Sales and Service Representative

4 days ago


Green Valley, Arizona, United States BRAKEmax Tire & Service Centers Full time
{"title": "Sales and Service Advisor", "description": "Overview

BRAKEmax Tire & Service Centers offers a wide range of services to keep your vehicle in top condition. From basic services like oil changes and brake repair to more complex mechanical services like transmission repair or car AC repair, we have you covered.

The Sales and Service Advisor is responsible for promoting all products and services offered by the company while following the company's store standards and expectations.

Responsibilities
  • Promptly greet customers in a professional and courteous manner, both in person and on the telephone, using the company's standardized customer service techniques.
  • Listen to and thoroughly document customers' concerns, inspect the vehicle, and refer to the service history to accurately identify and verify customers' service needs.
  • Recommend services according to the appropriate level of knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.
Requirements
  • High School Diploma or equivalent.
  • Prior experience as a Service Advisor is helpful but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a current, valid driver's license.
  • Possess a State Inspector License or ability to obtain a State Inspector license within 30 days of hire date.
  • Ability to work Monday - Saturday.
", "lang_code": "en"}

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