Bilingual Call Center Representative
4 weeks ago
Job Title: Bilingual Call Center Representative - Patient Advocate
Job Summary:
We are seeking a compassionate and bilingual customer service representative to join our team as a Call Center Representative. In this role, you will work closely with our clients, providing exceptional service and support to those who need it most.
Key Responsibilities:
- Answer and route calls from injured individuals, providing empathetic and professional support.
- Work collaboratively with our team to resolve customer issues and concerns.
- Utilize strong communication and problem-solving skills to navigate complex situations.
- Meet and exceed performance metrics, ensuring high-quality service and customer satisfaction.
Requirements:
- 2+ years of customer service experience, preferably in a call center environment.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Bilingual proficiency in English and Spanish, with the ability to communicate effectively in both languages.
- Ability to work in a fast-paced environment, with a high degree of accuracy and attention to detail.
What We Offer:
- A competitive salary and benefits package, including paid time off and opportunities for professional growth.
- A supportive and inclusive work environment, with a focus on employee well-being and development.
- The opportunity to make a meaningful difference in the lives of our clients, providing exceptional service and support in their time of need.
About Us:
Farrin is a nationally recognized law firm dedicated to helping injured individuals. We are committed to providing exceptional service and support to our clients, and we are seeking like-minded individuals to join our team.
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