Bilingual Call Center Representative

4 weeks ago


Raleigh, North Carolina, United States Farrin Full time

Job Title: Bilingual Call Center Representative - Patient Advocate

Job Summary:

We are seeking a compassionate and bilingual customer service representative to join our team as a Call Center Representative. In this role, you will work closely with our clients, providing exceptional service and support to those who need it most.

Key Responsibilities:

  • Answer and route calls from injured individuals, providing empathetic and professional support.
  • Work collaboratively with our team to resolve customer issues and concerns.
  • Utilize strong communication and problem-solving skills to navigate complex situations.
  • Meet and exceed performance metrics, ensuring high-quality service and customer satisfaction.

Requirements:

  • 2+ years of customer service experience, preferably in a call center environment.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Bilingual proficiency in English and Spanish, with the ability to communicate effectively in both languages.
  • Ability to work in a fast-paced environment, with a high degree of accuracy and attention to detail.

What We Offer:

  • A competitive salary and benefits package, including paid time off and opportunities for professional growth.
  • A supportive and inclusive work environment, with a focus on employee well-being and development.
  • The opportunity to make a meaningful difference in the lives of our clients, providing exceptional service and support in their time of need.

About Us:

Farrin is a nationally recognized law firm dedicated to helping injured individuals. We are committed to providing exceptional service and support to our clients, and we are seeking like-minded individuals to join our team.



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