Customer Service Representative

4 weeks ago


Raleigh, North Carolina, United States Global Hub Full time

We are seeking a highly skilled and motivated Customer Service Representative to be the first point of contact for our customers. In this role, you will be responsible for providing exceptional customer service, resolving issues, and providing information about our products and services.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner.
  • Provide accurate and helpful information about our products and services.
  • Resolve customer complaints and issues efficiently and effectively.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with team members to improve processes and enhance customer experience.
  • Ensure compliance with company policies and procedures.

Requirements:

  • Previous experience in a customer service or call center role is a plus.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Proficiency in using computer systems and software.

Work Environment:

Our customer service team is a dynamic and supportive environment where you will have the opportunity to grow and develop your skills.



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