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Ophthalmology Call Center Specialist

1 month ago

Raleigh, North Carolina, United States Raleigh Ophthalmology Full time
Job Summary

Raleigh Ophthalmology is seeking a highly skilled Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our patients and ensuring their needs are met promptly and professionally.

Key Responsibilities
  • Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
  • Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
  • Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
  • Update electronic health records (EHR) accurately and efficiently.
  • Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
  • Collaborate with external medical professionals to ensure seamless patient care coordination.
  • Maintain cohesive physician schedules for affiliated practices and locations.
  • Document call interactions and relevant patient information accurately in the call center software system.
  • Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.
Requirements
  • High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
  • Previous experience in a call center, customer service, or healthcare setting is advantageous.
  • Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
  • Empathy, compassion, and a customer-focused mindset when dealing with patients.
  • Familiarity with medical terminology, healthcare procedures, and insurance concepts.
  • Proficiency in using call center software, databases, and electronic health records (EHR) systems.
Benefits
  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and growing healthcare organization.
  • Professional development and growth opportunities.