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Post-Sales Support Specialist
4 weeks ago
Job Description:
The Customer Service Representative plays a vital role in ensuring customer satisfaction and loyalty. Reporting to the Controller, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information about our products and services.
Your Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally
- Assist customers with order entry, shipping information, and product details
- Collaborate with the sales team to ensure seamless handovers and effective support
- Contribute to team goals by maintaining accurate records and reporting metrics
Requirements:
- Excellent communication and interpersonal skills
- Customer service focus with a strong emphasis on problem-solving
- Ability to work independently and as part of a team
Estimated Salary Range: $50,000 - $65,000 per year, based on experience and qualifications.