Reservations Sales Representative

7 days ago


Waimea, Hawaii, United States Auberge Resorts Full time
Job Title: Reservations Sales Agent

Join Auberge Resorts Collection as a Reservations Sales Agent and be part of a team that crafts unforgettable stories in some of the world's most desirable destinations.

About the Role

We are seeking a highly skilled and knowledgeable Reservations Sales Agent to join our team. As a Reservations Sales Agent, you will be responsible for ensuring a superior guest first impression of our unique resorts by complying with Auberge Resorts Collection call quality standards while utilizing the reservations lead management system.

Key Responsibilities
  • Provide exceptional communication skills and reservations accuracy to create a genuine, informative, and personalized guest resort reservations experience.
  • Support revenue management strategies by up-selling, promoting, and cross-selling amenities.
  • Maintain complete knowledge of the resorts and other information, including facilities, services, accommodations, rates, packages, promotions, spa treatments, and entertainment events.
  • Assist and ensure effective guest challenge resolution by working closely with fellow guest service team members and other departments.
  • Ensure accurate and efficient execution of billing and financial transactions on behalf of guests.
Requirements
  • Two years of experience in a hospitality or reservations position, preferably at a luxury resort.
  • Ability to create professional business letter correspondence.
  • Gracious people and sales skills, excellent phone manner, and ability to engage with each guest in a positive manner.
  • Ability to work cohesively with other departments and co-workers as part of a team.
  • One year of Opera experience.
  • Google, Navis Certification & Software experience preferred.
About Auberge Resorts Collection

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service.

Please visit www.aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @AubergeResorts and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V.



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