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**Lead Team Member**, **Team Lead**, **Operations Manager**, **Business Development Manager**, **Client Experience Manager**

2 months ago

Overland Park, Kansas, United States Massage Envy Full time

About Us

Massage Envy is a nationwide wellness franchise providing massage, stretch, and skin care services. Our mission is to make massage and wellness accessible to everyone.

Job Summary

We are seeking a highly motivated and experienced Operations Manager to lead our team in Park City. As a key member of our management team, you will be responsible for driving business growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities

  • Lead and manage a team of sales associates and service providers to achieve sales and customer satisfaction goals.
  • Develop and implement business strategies to drive growth and improve customer retention.
  • Monitor and analyze key performance indicators to inform business decisions.
  • Collaborate with regional directors to align business objectives and share best practices.
  • Communicate effectively with staff and regional directors to ensure seamless operations.

Requirements

  • Commission-based sales experience (preferred)
  • Customer service experience (preferred)
  • Customer retention skills
  • Leadership qualities to motivate and inspire a team
  • Strong communication skills to effectively communicate with staff and regional directors

What We Offer

  • Aflac (part and full-time employees)
  • Health/Dental/Vision Insurance (full-time employees only)
  • 401(k)
  • Sick pay
  • Flexible schedule
  • Supplemental pay types: Discretionary Quarterly Bonuses